Seeing a Alibaba.com charge on your statement?

Common ways ALIBABA.COM charges might appear on your statement

ALIBABA.COM

What is ALIBABA.COM?

Alibaba.com is a global business-to-business (B2B) e-commerce marketplace operated by Alibaba Group Holding Limited, headquartered in Hangzhou, China. It connects international buyers with suppliers of goods and allows purchases of products, shipping, and payment services across many countries. Learn more at alibaba.com.

Common causes for ALIBABA.COM charges

Purchases of wholesale goods or products from suppliers via Alibaba.com’s marketplace (including via Trade Assurance) where payment is processed through the Alibaba platform.
Payment processing or transaction fees associated with card payments or international trade through Alibaba.com.
Pre-authorisation or verification holds when using services such as Alibaba Cloud (a subdivision of Alibaba Group) — e.g., a USD 1.00 pre-authorization noted for card verification.
Unrecognized or unfamiliar charges appear when a purchase was made on Alibaba.com (or via a platform connected to it) but the descriptor on your statement doesn’t clearly reference the product or seller, so you might not immediately recognise it.

What to do
if you
don’t recognize this charge

Spot, verify, and resolve suspicious charges in minutes.

Contact your bank.

Call your bank using the number on the back of your card.
Contact the merchant.

Call their customer service to verify the charge and get transaction details.
Dispute the charge & monitor account.

If it appears fraudulent, report it to your bank or card issuer.

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