Understanding Refunds to Your Slash Account

How Refunds to Your Slash Account Are Processed

Overview

A refund occurs when a merchant returns funds to your Slash Card after a purchase. This typically happens when you return an item, cancel a service, or when a merchant corrects a billing error. Refunds are processed by the merchant and routed through the card network back to your account.

When a refund is initiated, it credits your Slash Card balance. Most refunds take 5-10 business days to appear in your account. This includes the time for the merchant to initiate the refund (typically 1-5 business days) plus the time for the transaction to settle through the card network (an additional 3-5 business days). Some merchants offer instant refunds at the point of sale, which may appear within 24 hours.

How Refunds Appear in Your Account

Refunds typically appear in two stages:

1. Pending refund: When the merchant initiates the refund, you'll see a pending credit on your account. This indicates the refund is in progress but hasn't fully settled.
2. Completed refund: Once the refund settles (usually within 5-10 business days, depending on the merchant and card network), the funds are fully available in your account.

You can view refunds in your transaction history. They'll appear as credits with the original merchant's name.

Refund Timing

Refund processing times vary based on several factors:

• Merchant processing: Merchants typically take 1-5 business days to initiate a refund after approving your request.
• Card network processing: Once initiated, refunds take an additional 3-5 business days to settle through the Visa network.
• Total time: Most refunds appear within 5-10 business days from when the merchant approves the return.

Some merchants offer instant refunds at the point of sale. In these cases, the refund may appear immediately or within 24 hours.

Partial Refunds

Merchants may issue partial refunds for situations like:

• Returning only some items from an order
• Receiving a discount or price adjustment
• Restocking fees deducted from the return amount

Partial refunds appear as separate transactions from the original purchase, showing only the refunded amount.

Refunds and Your Slash Charge Card Balance

If you use a Slash Charge Card and receive a refund after you've already paid your statement balance:

• The refund creates a credit on your account.
• This credit automatically applies to your next statement balance.
• If your next statement balance is less than the credit, the remaining credit carries forward.

Refunds vs. Disputes

Refunds and disputes are different processes:

• Refund: A voluntary return of funds by the merchant. This is the faster option when the merchant agrees to issue one.
• Dispute (chargeback): A formal claim you file through Slash when you can't resolve an issue directly with the merchant. Disputes involve an investigation and may take 30-90 days to resolve.

Always try to obtain a refund directly from the merchant before filing a dispute. If the merchant refuses or is unresponsive, you can initiate a dispute through the Slash app or by contacting support.

Need More Help?

If your refund hasn't appeared after 10 business days, first confirm with the merchant that the refund was processed and request a refund confirmation or ARN (Acquirer Reference Number). If the merchant confirms the refund was sent, contact Slash support with the merchant's confirmation details so we can trace the transaction.