Understanding Refunds to Your Slash Account

Overview

When a merchant refunds a Slash Card purchase, Slash first uses the refund to reduce your outstanding card/credit balance. If the refund is more than you owe, the remaining amount is returned to your cash account during daily processing and may appear as a Disbursement Reversal.

If you need help requesting a refund, finding refunds in your dashboard, escalating with Slash support to initiate a dispute, or getting answers to common questions about the refunding process, continue reading below.

How to Request a Refund

Start by contacting the merchant directly. In most cases, the merchant must issue the refund back to the original payment method. If the merchant refuses to help, is unresponsive, or you believe the charge is incorrect, you may be able to file a dispute/chargeback through Slash Support using the in-app chat in your dashboard.

Please include:

• Merchant name
• Original transaction date and amount
• Refund amount, especially if partial
• Date the merchant says the refund was issued
• Refund confirmation, refund code, reference number, or ARN if available
• Whether there are multiple refunds for the same transaction

This helps Support determine whether the refund has reached Slash, is still pending with the merchant/card network, or should be handled as a dispute.

Full Refunds, Partial Refunds, and Disputes

A refund is a voluntary return of funds issued by the merchant. This is usually the fastest way to resolve an issue.

A dispute or chargeback is a formal claim filed through Slash when you can’t resolve the issue directly with the merchant. Disputes are submitted through the card network and reviewed by the merchant’s bank, so they can take 30–90 days or longer.

Not all refunds are for the full original transaction amount. Partial refunds are common when:

• Only some items from an order are returned
• A merchant issues a price adjustment or discount
• Fees, shipping, or restocking amounts are deducted

Partial refunds appear separately from the original purchase and only credit the refunded amount.

How Refunds Appear in Your Account

After a refund is processed, it appears in your transaction history as a separate credit transaction with the status Refund. You may still see the original purchase as Settled while the refund appears as a separate Refund transaction. This is normal: the original purchase and the refund are separate card-network events.

Why a Refund May Have More Than One Status

A merchant’s refund status and Slash’s transaction status may not update at the same time. For example, a merchant may say a refund is approved, initiated, or processed before the refund has fully settled through the card network and reached Slash.

If multiple refunds were issued for the same merchant or purchase, each refund can have its own amount, reference code, and timeline. One refund may appear in Slash before another, especially for partial refunds or refunds issued on different dates.

In Slash, a refund generally becomes visible once it has reached Slash and posted as a Refund transaction. If the merchant has provided a refund confirmation, reference code, or ARN but you don’t see the refund in Slash after more than 10 business days, contact Support so we can help trace it.

Need More Help?

If the merchant says they sent the refund but you don’t see it in Slash after about 10 business days, contact Slash Support using the in-app chat in your dashboard with your transaction details and the refund code, if provided.