Seeing a Dropbox charge on your statement?

Common ways Dropbox charges might appear on your statement

DROPBOX*<transaction ID>
DROPBOX
DROPBOX INC.
DROPBOX*<alphanumeric>
GOOGLE *Dropbox
DROPBOX DLF7VPQQF4RQ
DROPBOX *Z4QJZS48SHVW
DROPBOX *TS8PRXS6TRQJ
DROPBOX *XZR4N2CXJXW1

What is Dropbox?

Dropbox Inc. is a U.S.-based technology company that offers cloud storage, file-sharing, and collaboration services. Learn more at dropbox.com.

When this charge appears

Payment for a Paid Account with Dropbox (such as the Plus, Professional, or Team plan).
A recurring or one-time charge processed by Dropbox under the descriptor format “DROPBOX*<transaction ID>”.
If you see a charge but do not recognise it, use Dropbox’s official lookup tool with the transaction ID to identify the account tied to the charge.

Decoding typical Dropbox charge tags

DROPBOX* indicates a charge from Dropbox, with the asterisk followed by a transaction identifier.
<transaction ID> is a unique alphanumeric code used by Dropbox to identify a specific payment.
Variants such as *GOOGLE Dropbox appear when the payment is processed via a third-party platform (e.g., app store).

What to do
if you
don’t recognize this charge

Spot, verify, and resolve suspicious charges in minutes.

Contact your bank.

Call your bank using the number on the back of your card.
Contact the merchant.

Call their customer service to verify the charge and get transaction details.
Dispute the charge & monitor account.

If it appears fraudulent, report it to your bank or card issuer.

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