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Seeing a HELP.MAX.COM charge on your statement?

Common ways HELP.MAX.COM charges might appear on your statement

  • HELP.MAX.COM
    HELP MAX
    HELP.MAX.COM *TV SUB
    HELP.MAX.COM *STREAM
    HELP.MAX.COM 0719
    HELP.MAX.COM SUBSCRIPTION

What is Help.Max.com?

Help.Max.com is the billing descriptor used for subscription charges to Max, the streaming service formerly known as HBO Max. Charges under “HELP.MAX.COM” typically reflect your Max subscription processed through the help.max.com billing portal. Learn more at help.max.com.

Common causes for HELP.MAX.COM charges

  • Monthly or annual subscription billing for Max streaming plans.
  • Authorization holds placed when changing payment methods or verifying your account.
  • Charges for add-ons or extra member access on Max.
  • Refunds or credits if a subscription is canceled or adjusted.

Decoding HELP.MAX.COM charge tags

  • "HELP.MAX.COM / HELP MAX" identify the Max streaming service billing.
  • “*TV SUB” or “*STREAM” suffixes denote subscription-based media services.
  • Numeric codes (e.g. “0719”) may appear as part of the descriptor for processing.
  • “SUBSCRIPTION” signals a recurring billing charge.
  • “AUTH HOLD” may appear for temporary hold transactions prior to final charge.

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What to do if you don’t recognize this charge

Spot, verify, and resolve suspicious charges in minutes.

  • Contact your bank.

    Call your bank using the number on the back of your card.

  • Contact the merchant.

    Call their customer service to verify the charge and get transaction details.

  • Dispute the charge & monitor account.

    If it appears fraudulent, report it to your bank or card issuer.

Easily Identify Every Charge with Slash

See exactly where, when, and how each charge occurred, complete with merchant names, payment types, and connected team cards with Slash’s detailed card logs and expense tracking tools.

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