Troubleshooting Accounting Sync Errors
Last updated July 6, 2026
Overview
Slash gives you several ways to export and download data for reporting, bookkeeping, reconciliation, audits, and internal review. The export options available to you may depend on your role and the product you use.
This guide covers the main export areas in Slash: transactions, accounting data, bank documents, invoices, analytics, receipts, and related account information.
Before you begin
You may need Admin, Owner, or other role-based permissions to export certain data. If you don’t see an export, download, or sync option, check with an admin on your Slash account.
- Admins and Owners can typically access broader account, transaction, statement, accounting, and team-level data.
- Team members may only see data related to their own cards, reimbursements, receipts, or assigned workflows.
- Accountants or bookkeepers may have access to accounting exports depending on their assigned role.
Exporting transaction data
Use transaction exports when you need a spreadsheet of account activity, card spend, deposits, withdrawals, transfers, fees, or other money movement.
To export transactions:
- Open the Transactions page in your Slash dashboard.
- Apply any filters you need, such as date range, account, card, transaction type, merchant, status, or category.
- Select the export or download option.
- Download the file and review it in your spreadsheet or reporting tool.
Tip: Set your filters before exporting so the file only includes the data you need. For example, you can export only a specific month, a specific cardholder’s activity, or transactions from one virtual account.
Exporting accounting data
If you use Slash Accounting, you can review and categorize transactions in Slash before syncing them to your connected accounting software. Slash supports accounting workflows for QuickBooks Online, Xero, Sage Intacct, and NetSuite.
Accounting exports and syncs are useful when you want your Slash transactions, accounts, vendors, customers, classes, departments, locations, projects, subsidiaries, or tracking categories to appear correctly in your accounting system.
To export or sync accounting data:
- Open Accounting from the sidebar.
- Review transactions in the In Review tab.
- Assign the correct account, vendor, customer, class, department, location, project, subsidiary, or tracking category, depending on your accounting setup.
- Move reviewed transactions to Ready to Sync.
- Click Sync to your connected accounting software.
- Confirm that the transactions move to the Synced tab.
If a sync fails, open the failed transaction to review/fix the error details and retry the sync.
Downloading statements and bank documents
You can download bank documents and account information from Slash when you need official records for reconciliation, verification, audits, or internal reporting.
Depending on your account type and permissions, documents may include:
- Monthly account statements
- Account and routing details
- Deposit details
- Bank letters or other account verification documents
If you cannot find a specific document, confirm that you’re viewing the correct entity and account, and that you have permission to access account documents.
Exporting invoice and payment data
If you use Slash Invoicing, you may need to export invoice and payment information for accounts receivable tracking, customer follow-up, or reconciliation.
Use invoice exports or invoice views to review:
- Invoice status
- Customer details
- Due dates
- Amounts paid or outstanding
- Payment method and payment timing
For a single invoice, you can also download or share the invoice document itself from the invoice details page.
Exporting analytics and spend reports
Slash analytics help you review spending patterns across cards, merchants, categories, time periods, and other dimensions. If export options are available in your analytics view, apply filters first so the exported data matches the report you are reviewing.
Analytics exports can be useful for:
- Monthly spend reviews
- Budget planning
- Merchant or category analysis
- Cardholder or team-level review
Downloading receipts and attachments
Receipts and attachments are stored with their related transactions when they’re uploaded to Slash. Open the transaction details page to view or download available attachments.
If you need receipts for accounting or audit support, make sure they’re attached before syncing transactions to your accounting software or before exporting transaction records for review.
Exporting data for multiple entities
If you manage multiple entities in Slash, make sure you are viewing the correct entity before exporting. Exports generally reflect the entity, account, page, and filters you are currently viewing.
For consolidated reporting, you may need to export data from each entity separately or use the multi-entity views available to your account.
Best practices for exports
- Choose the right date range before exporting.
- Apply filters first so your export only includes relevant data.
- Confirm you are viewing the correct entity and account.
- Review transaction statuses before relying on an export for reconciliation.
- Attach receipts before exporting or syncing transactions for bookkeeping.
- Store downloaded files securely, especially if they include account numbers, card details, customer information, or other sensitive business data.
Troubleshooting export issues
If you do not see the export or download option you expected, try the following:
- Check that you have the right permissions for the data you are trying to export.
- Confirm you are viewing the correct entity, account, or product area.
- Adjust your filters or date range.
- Refresh the page and try again.
- If you are exporting accounting data, confirm your accounting integration is connected and authorized.
When to contact Slash Support
Contact Slash Support if an export fails, a downloaded file looks incomplete, an expected export option is missing, or you are not sure which export to use for your accounting or reporting workflow.
You can contact Slash Support using the in-app chat in your Slash dashboard or by emailing support@slash.com.
Can’t find what you’re looking for?
Our support team is available 24/7 to help you with any questions.