How to manage card payments on Slash

Slash Payment Processing brings your card payments, refunds, payouts, and disputes into one place. Use the Payment Processing page to monitor payment volume, review individual transactions, track money sent to your payout account, and manage refunds.

Overview

The top of the page summarizes your payment activity. Depending on your account history, you may see:

Account Balance: Funds currently available in your payment processing balance
Payment Success Rate: The percentage of payment attempts that completed successfully
Lifetime Net Volume: Your processed card volume after refunds, with gross volume shown for comparison
Refund Rate: The share of processed volume that has been refunded
Lifetime Net Payout: The amount paid out after applicable deductions, with gross payouts shown for comparison
Chargebacks: The number and rate of chargebacks associated with your payments

The Gross Volume chart shows processed card volume over the selected period. Change the date range to review short-term activity or longer-term trends.

Payments

The Payments tab lists card payments processed through Slash. Each row includes:

Customer
Payment method
Amount
Status
Transaction date

Select a payment to open its transaction details. From the transaction panel, you can review additional information and issue a refund when the payment is eligible.

Payouts

The Payouts tab shows transfers of your payment processing funds to the payout account configured for your business. Each row includes:

Destination account
Amount
Payout method
Status
Payout date

Payout timing depends on your configured payout cadence and the time required for eligible payments to become available.

Disputes

The Disputes tab shows card payments challenged by a cardholder or card issuer. Open a dispute to review its status, amount, reason, and any actions available to your business.

A dispute is different from a refund. A refund is initiated by your business, while a dispute is initiated through the cardholder's bank.