Unknown chargesmean unknown risk
Understand your business exposure before it compounds.
Seeing a AGI TMO charge on your statement?
Common ways AGI TMO charges might appear on your statement
- AGI TMO
- AGI TMO INS DEDUCTIBLE
- AGI TMO 866-866-6285
- AGI* TMO
- AGI TMO INSURANCE PAYMENT
- AGI TMO DEVICE REPAIR
- AGI TMO CLAIM PAYMENT
What is AGI TMO?
AGI TMO refers to Assurant General Insurance, the insurance administrator for T-Mobile’s device protection and repair plans. The descriptor “AGI TMO” or “AGI TMO INS DEDUCTIBLE” appears on billing statements when customers pay a deductible or service fee for a phone repair or replacement processed under T-Mobile’s Protection<360> or device insurance program. Learn more at assurant.com.
Common causes for AGI TMO charges
- Payment of a deductible for a phone replacement or repair through T-Mobile’s insurance plan.
- Service fee for filing or processing a mobile device protection claim.
- Charges for accessories or expedited shipping as part of a claim.
- Refunds or reversals if a claim is canceled or denied.
Decoding AGI TMO charge tags
- AGI stands for Assurant General Insurance, the provider managing T-Mobile’s insurance services.
- TMO identifies T-Mobile as the associated carrier for the transaction.
- INS DEDUCTIBLE / INSURANCE PAYMENT indicate the charge is for a phone claim or protection plan.
- 866-866-6285 is Assurant’s customer service number for T-Mobile device claims.
- DEVICE REPAIR / CLAIM PAYMENT specify the type of transaction related to insurance servicing.
What to do
if you
don’t recognize this charge
Spot, verify, and resolve suspicious charges in minutes.
Contact your bank.
Call your bank using the number on the back of your card.
Contact the merchant.
Call their customer service to verify the charge and get transaction details.
Dispute the charge & monitor account.
If it appears fraudulent, report it to your bank or card issuer.
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