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R08

ACH Return Code R08: Payment Stopped

Payment Stopped

ACH Return Code R08 indicates that the customer has placed a stop payment order on this transaction.

What causes R08?

The R08 return code occurs when:
- The customer requested a stop payment with their bank
- The customer disputes the transaction
- There's a disagreement about the payment

How to resolve R08

  1. . **Contact the customer** - Understand why they stopped the payment
  2. . **Resolve any disputes** - Address underlying issues
  3. . **Request new authorization** - If the customer wants to proceed

Prevention tips

  • Maintain good customer communication
  • Resolve disputes quickly
  • Provide clear billing information

How to resolve this return code

Follow these steps to address and prevent this ACH return.

1

Review the return code.

Identify the specific reason for the return and understand what information needs to be corrected.

2

Contact the customer.

Reach out to verify or update their banking information, especially for insufficient funds or invalid account issues.

3

Retry or adjust the payment.

Once corrected, resubmit the transaction or choose an alternative payment method.

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Slash provides real-time account validation, intelligent retry logic, and comprehensive analytics to help you minimize ACH returns and optimize your payment operations.

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