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R02

ACH Return Code R02: Account Closed

Account Closed

ACH Return Code R02 indicates that the bank account has been closed. This means the account number is no longer valid for transactions.

What causes R02?

The R02 return code occurs when:
- The customer closed their bank account
- The bank closed the account due to inactivity or violations
- The account was merged with another account

How to resolve R02

  1. . **Contact the customer** - Request updated banking information
  2. . **Update your records** - Remove the closed account from recurring payments
  3. . **Do not retry** - Retrying will result in the same return code

Prevention tips

  • Regularly verify account status for recurring payments
  • Implement account validation before processing
  • Keep communication channels open with customers

How to resolve this return code

Follow these steps to address and prevent this ACH return.

1

Review the return code.

Identify the specific reason for the return and understand what information needs to be corrected.

2

Contact the customer.

Reach out to verify or update their banking information, especially for insufficient funds or invalid account issues.

3

Retry or adjust the payment.

Once corrected, resubmit the transaction or choose an alternative payment method.

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Slash provides real-time account validation, intelligent retry logic, and comprehensive analytics to help you minimize ACH returns and optimize your payment operations.

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