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R07

ACH Return Code R07: Authorization Revoked by Customer

Authorization Revoked

ACH Return Code R07 indicates that the customer has revoked their authorization for the transaction.

What causes R07?

The R07 return code occurs when:
- The customer cancelled their authorization
- A subscription or recurring payment was cancelled
- The customer disputed the ongoing authorization

How to resolve R07

  1. . **Stop future transactions** - Remove the customer from recurring billing
  2. . **Contact the customer** - Confirm the cancellation
  3. . **Update your records** - Mark the authorization as revoked

Prevention tips

  • Provide easy cancellation options
  • Honor cancellation requests promptly
  • Maintain clear authorization records

How to resolve this return code

Follow these steps to address and prevent this ACH return.

1

Review the return code.

Identify the specific reason for the return and understand what information needs to be corrected.

2

Contact the customer.

Reach out to verify or update their banking information, especially for insufficient funds or invalid account issues.

3

Retry or adjust the payment.

Once corrected, resubmit the transaction or choose an alternative payment method.

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Slash provides real-time account validation, intelligent retry logic, and comprehensive analytics to help you minimize ACH returns and optimize your payment operations.

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