Authorizing Slash for ACH Debits from Your Connected Bank Account

Overview

Many banks implement security features such as debit blocks, debit filters, or ACH whitelists to prevent unauthorized debits or withdrawals from your account. While these features protect you from fraudulent transactions, they may also block legitimate payment requests from Slash, causing your ACH transfers to be rejected.

To ensure uninterrupted payments and smooth financial operations with your Slash account, you may need to authorize Slash Financial by adding our ACH originator ID to your bank's approved list. This process is commonly referred to as "whitelisting" and ensures that payment requests from Slash Financial are recognized as authorized transactions by your bank.

Here are some key terms to know to get started:

• ACH (Automated Clearing House): The electronic network used for processing direct deposits, bill payments, and other bank-to-bank transfers
• Debit Block/Filter: A security feature that prevents unauthorized parties from debiting your account
• ACH Whitelist: A list of approved companies or originator IDs that your bank will accept ACH debits from
• ACH Originator ID: A unique identifier assigned to companies that initiate ACH transactions

How to Authorize ACH Transactions from Slash Financial

If you've experienced rejected ACH transactions or want to prevent payment interruptions, you'll need to contact your bank and request that they authorize Slash Financial to debit your account.

Step 1: Contact Your Bank

Reach out to your bank through their customer service phone line, secure messaging system, or by visiting a branch. Request to speak with someone who can help you modify your ACH debit block or whitelist settings.

Step 2: Request Authorization for Slash Financial

Inform your bank that you need to authorize Slash Financial to debit your account for ACH transactions. Explain that you have an account with Slash and need to ensure their payment requests are not blocked.

Step 3: Provide the ACH Originator ID

Your bank may ask for specific identification information to add Slash Financial to your approved list. Provide one of the following ACH originator IDs, which all correspond to Slash Financial:

• 1852827077 - SLASH FINANCIAL PAYMENT
• 1852827077 - SLASH - SLASH FI
• 1852827077 - Slash Financial

Note that the ACH originator ID number (1852827077) remains the same across all variations. The different naming formats reflect how Slash Financial may appear on different bank systems or transaction records.

Step 4: Confirm the Authorization is Active

Ask your bank to confirm when the authorization will take effect. Some banks process whitelist additions immediately, while others may require 1-2 business days for the change to be reflected in their system.

Troubleshooting and Support

If you continue to experience rejected ACH transactions after authorizing Slash Financial with your bank, there may be additional security settings or verification steps required by your specific banking institution. Some banks have multiple layers of fraud protection that need to be addressed separately.

Common issues include regional or branch-specific settings that override account-level authorizations, or daily/monthly transaction limits that need to be adjusted to accommodate your Slash payments.

Need More Help?

If you need assistance with the authorization process or continue to experience issues with ACH payments after completing these steps, contact Slash support at support@slash.com for further guidance. When reaching out, include details about your bank and any error messages you've received to help expedite the resolution process.