ACH Return Code R14: Representative Payee Deceased or Unable to Continue in That Capacity

Account type: Consumer and Non-Consumer

Time Frame for Return: 2 Banking Days

SEC Codes: All

ISO Code: (NARR) Narrative

What is an ACH Return Code?

An ACH return code is a standardized code used to explain why an Automated Clearing House (ACH) transaction was returned by the receiving bank.

Codes are issued by the Receiving Depository Financial Institution (RDFI) and maintained by Nacha, the organization that governs the ACH Network. Certain codes may apply to consumer accounts, non-consumer (business) accounts, or both. These codes help banks, payment processors, and originators understand what went wrong during an ACH transaction so they can determine the appropriate next steps, such as retrying the payment, correcting information, or contacting the customer.

Why you're seeing ACH Return Code R14

Code R14 means the account's representative payee is no longer able to manage the account. A representative payee is an individual or organization authorized to receive and manage payments on behalf of another person, known as the beneficiary, who is the person entitled to the funds. This return may have occurred because:

• The representative payee is no longer authorized to act on behalf of the beneficiary. Authorization may have been revoked due to legal changes, reassignment, or a court or agency decision.
• The representative payee is deceased.
• The bank has been notified of a change in payee status.

Note: This return applies when the representative payee is affected, not the beneficiary.

Sending ACH Payments with Slash

You can send domestic or international ACH payments using Slash by following these steps:

1. Navigate to the Payments dashboard and click Transfer Funds in the top-right corner.
2. Select a recipient using saved contact and banking information, or add a new recipient by entering their contact and bank details.
3. Choose the Slash account you want to use as the payment source, select ACH Transfer as the payment method, choose the destination bank account, and enter the payment amount (in USD).
4. Optionally, send the recipient an email confirmation with a payment description. You can also add a memo with internal notes that are visible only to you and other Slash account administrators.
5. Review the recipient's bank name, account number, and ACH routing number to ensure the payment details are correct.
6. Once all information is confirmed, click Send Payment.

Slash offers 24/7 support by phone and email to help resolve any issues with sending payments. You can also improve how you manage ACH transfers by scheduling recurring ACH payments, receiving low-balance notifications, and tracking returned payments alongside other transactions. With Slash, you can view all account balances, ACH activity, and transfers in one centralized dashboard.