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About the position
Slash browser extension enhances the shopping experience - with one click, you pay less. We’re live in the UK and growing globally with the support of brands like Booking.com, eBay, Udemy, AliExpress, Groupon, Microsoft Store, Decathlon, Tripadvisor and plenty of others.
We are looking for an experienced Payment Operations Manager to join our dynamic team.This position will require you to collaborate with merchants, banks, acquirers and networks to enable payments through our cards and increase the rate of successful purchases for our end-users on partnered stores.
This position requires an in-depth understanding of banking systems, payment acceptance and risks.
You must have demonstrated a solid ability to work independently and in partnership with all levels of an organization while building strong internal and external relationships (including vendors, networks, and regulators).
Responsibilities
Fix root causes and build scalable solutions to minimize the number of payment processing issues in the short, medium and long term
- Monitor and track card acceptance and block rate; analyze these cases, and find opportunities for improvement
- Collaborate with external partners – merchants, banks and acquirers – and team members to diagnose payment issues
- Analyze and develops strategies for efficient chargeback disputes for greater economic return to Slash
- Reviews chargeback disputes and creates disputing templates
- Create and maintain fraud analysis & prevention models to improve the efficiency and effectiveness of company systems
Experience and skills
- Experience with the online payments landscape across all participants issuer, merchant, acquirer and network
- Knowledge of debit cards risk prevention methods and detection tools
- Experience building, analysing, executing and changing complex business processes designed to solve important business problems
- Flawless English skills, both speaking and writing
Bonus points:
- Experience increasing card payment acceptance rate on the merchant side
- Experience managing KYC, AML, Fraud-monitoring processes
What we offer
- You will become a part of a very talented and highly motivated team
- Your future colleagues are top specialists from Yandex, Ozon, Qiwi, Playrix, AmpMe and they chose to work with us!
- We will give you a lot of freedom, responsibilities, and will provide you with all the necessary resources to achieve your ambitious goals
- You will get a great option as well
- We are working on a very ambitious project - disrupting the e-commerce market, and with an awesome payment ops. manager on board it will be much better!